myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

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  1. Remove Idea from Create Content on PI Square

    PI Square users can still create Ideas. Remove this option or redirect to this site

    2 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enhance Tech Support Case Creating Description Window

    Enhance the Case Form description window when entering in a new tech support case.

    Allow the description window to be full screen.
    Support basic formatting of text.
    Support pasting of images.

    The current description window is both too small and is difficult to format the text to simply convey complicated issues.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download page should be easier to access

    It's rather convoluted to get to the downloads page. It would be much more user friendly if we could get there in fewer clicks. For example, other software companies have their download page accessible in 2 clicks.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow new method(s) in the Quindar Interface

    1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our process.

    2) Our organization is using Survalent replicator and Archiver product to keep our Operations log (alarm log + other items). It would be good to ingest these items into Historian to work with the analysis engine to mark data as bad, etc based on SCADA system alarming.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve case description formatting

    As a user who creates TS cases, I would like the formatting of the description to persist from the "create a case" dialog to the case details itself. After submitting a case, the formatted description loses its line breaks, etc, making for a much more difficult reading experience.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  6. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

    Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported for u web site. The critical issue is all our licenses downloads are stopped due to issues with your web site support only for Crome. We request any urgent remedy for the same please.
    Thanks and appreciate

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change the default text of links from "http://" to "https://"

    In existing cases, users have the option to add a link. By default, the link text is "http://". This should be changed to "https://", since the world is migrating more and more towards HTTPS, and it will help familiarize users with the idea that the secure version of links should be used whenever possible.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow PI Connectors to be searched and selected

    Currently, when you choose "Collection" under the Product Family, the list that appears under Product And License is limited. For example, the PI Connector For UFL does not appear and you cannot search for it. This defeats the purpose of the new Customer Portal, since customers have no choice but to exclude the product name and version in these cases.

    If having a full list of PI Connectors would make the page too slow, then at least allow specific PI Connectors to be searched and selected.

    2 votes
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    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve general user friendliness

    Sharing input by my customer ElecGas - Pego site (Rita Tavares):

    . the new site is not very user friendly on searching for products to download. It shows a very small window with the information, and it’s not easy to scroll down. And, each time with see anything in detail, on going back, it loses focus and goes to the beginning of everything.
    In fact, the old site, regarding products list and downloads had a much better design, with the possibility of filtering by product or “family”, or by the executables or documents.
    And with the chance to see the…

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include the Article Number in the KCS name

    Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

    2 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Eliminate the need to scroll on the sign-in page

    On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the background (e.g. https://login.live.com/).

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Order the version numbers

    When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, but then 2019 was sloppily appended at the bottom of the list, even though it should be at the top.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Streamline changing of roles

    As an admin changing the role for a user requires you to enter into each user and updating the role. Unfortunately phone number and/or other fields such as working times, timezone, etc. typically aren't set and these are required. This means that to simply change permissions the Admin must now enter in all of these fields which is an arduous task, especially if you need to do it for a team of people.

    Rather, when clicking Configure for the user the role is shown in a dropdown that's currently disabled. Being able to update the role here would streamline the…

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remove product family from product search criteria

    The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily.

    This is a great capability BUT we feel that we have identified a problem.

    One of the fields that seems to get searched is ‘Product Family’. This creates the issue.

    It would seem reasonable, in fact a good idea, for a customer to call a server something like ‘Project X Development Server’. But we use ‘Development’ as a Product…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  15. Time zones for 'Working Hours'

    On Windows PCs, date/time zones are referenced to UTC.
    In the picking list for 'Working Hours' in Add a Team Member (to OSIsoft Customer Portal), the available time zones are referenced to GMT. This seems outdated and should be standardised to UTC.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Possibility to extract cases in csv or Excel-compatible format

    For one entity to manage and follow case creation by its administrators, it could be very useful to add the capability of extracting under .csv or other Excel-compatible format the Case database at anytime (by adding a button "Extract all Cases" for instance).
    There could be a standard Extraction configuration (case number, title, dates of opening/closure, status, people involved, etc.) and one with specific settings.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Customer Portal Feedback

    I am using the products page on the Customer Portal and I believe that some changes should be made, regarding the display of release dates and version numbers directly from the download UI, as I feel that this is a necessary column to include, and I don't understand why it's not shown immediately. I believe that better sorting of product downloads by chronological release when displaying "All Versions" would be an important enhancement. I notice that some products have their full version numbers listed, while others have their - more common - version year listed. I believe that this should…

    2 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Group Developers Club users into a single group

    In the software download area I see my various PI Servers but there is also a large list of PI Developers Club licenses. As with all the products associated with each PI Server, I would like to roll all Developers Club licenses into a single category which could be expanded should the need arise.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow users to browse >2 pages of cases to view older cases

    Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not anymore.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change "CaseDetail" to "Case Detail" in the title of case pages

    When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail".

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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