The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disappointed and confused.1 vote
The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility.
Please add support for two-step verification to decrease the chances of a successful "hack" into a user's account. A successful hack would reveal a lot of confidential information and allow the hacker to mooch the PI programs.1 vote
I would like to get informed by e-mail when someone creates new service requests for my site.1 vote
On Windows PCs, date/time zones are referenced to UTC.
In the picking list for 'Working Hours' in Add a Team Member (to OSIsoft Customer Portal), the available time zones are referenced to GMT. This seems outdated and should be standardised to UTC.1 vote
All of the subdomains related to myOSIsoft score A from Security Headers. Please increase the score to A+ by using the X-Frame-Options and Feature-Policy headers and changing the value of the Referrer-Policy header.
To ensure that no insecure HTTP connections are attempted against myosisoft.com, please consider submitting it for HSTS preloading after enabling HSTS.
The risk for this change should be fairly low, since myosisoft.com redirects to my.osisoft.com.1 vote
For one entity to manage and follow case creation by its administrators, it could be very useful to add the capability of extracting under .csv or other Excel-compatible format the Case database at anytime (by adding a button "Extract all Cases" for instance).
There could be a standard Extraction configuration (case number, title, dates of opening/closure, status, people involved, etc.) and one with specific settings.1 vote
Currently, when you go to download an install kit, the Software License And Services Agreement appears as a DOCX file embedded within the download window. Both the download window and the embedded DOCX file have their own separate scroll bar, making the file difficult to navigate. Please remove the embedded DOCX file and have its contents appear in the download window as regular text.1 vote
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