Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. Be able to add alt text to images

    This is important for users that rely on screen readers. Alt text not only allows these users to experience the image through its description, but it also hides the description from those that can clearly see the image.

    The old PI Square had good support for alt text. Please add support for alt text to the new PI Square.

    3 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  2. Notify users when they receive a message

    Notification upon receipt of a message has been standard since at least the says of raising a flag on a mailbox, but PI Square doesn't do this. You need to either look at the "Recent Messages" section of your profile or click on your picture in the top right corner and go to "My Messages".

    Within PI Square, please notify users when they receive a message from someone.

    3 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show more than the last three "Recently updated ideas" on the User Feedback home page

    The front page of the User Feedback homepage only shows the last three most recently updated ideas. Quite often more than three changes are made at once. Those are invisible (unless you get a notification because you voted for an idea or similar).

    There's space for more than three ideas. In fact, it would be nice to have a page that lists all updates.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notify users when someone replies to their comment

    So far, I've gotten notifications whenever someone mentions me or whenever someone comments on one of my questions, whether the comment is directly in response to the question or a reply to another comment.

    However, I don't get a notification when someone replies to my comment on someone else's question without mentioning me. Please send a notification in this case. It is better to slightly over-notify than to slightly under-notify, since it is much faster to dismiss an unimportant notification than to check whether a particular post has been replied to or not.

    Also, if such a comment mentions me,…

    3 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  5. make PISquare new interface readable

    currently posts are impossible to read.
    1. can't find the right answer (the first one liste generally is not the first one)
    2. seems like some answers are missing (someone is answearing to someone's answer that's not there)
    3. 4th level answers width is so small that long answers are impossible to read.

    3 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update & standardize the properties of OSIsoft programs in Programs And Features

    In Programs And Features in the Control Panel, many of the properties of OSIsoft's programs are unnecessarily inconsistent between programs. See the attachment. This is confusing for the user, makes it more difficult for the user to navigate the programs after a property is sorted, and comes across as sloppy.

    The values of the properties also need to be updated. For example, techsupport@osisoft.com is no longer the preferred way to contact OSIsoft. The links should be updated to avoid dependence on redirects (e.g. HTTP links will redirect to HTTPS and techsupport.osisoft.com will redirect to my.osisoft.com).

    Please update these properties and…

    3 votes

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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Feedback has any value?

    We are giving feedback on various products and services.
    Customer portal is the most frustrating one.

    Voted on numerous items but I see no value because there is no progress.

    Is there a place where OSIsoft can post what they are improving/improved based on the feedback here?
    If there is no such thing then I see no value giving feedback.
    Transparency is missing?

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to see number of consumed/available service days

    When looking at service activity details on the customers portal, I would like to see the number of ordered service days as well as the number of already delivered service days for this particular service activity.

    3 votes

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    0 comments  ·  Services  ·  Flag idea as inappropriate…  ·  Admin →
  9. Download page should be easier to access

    It's rather convoluted to get to the downloads page. It would be much more user friendly if we could get there in fewer clicks. For example, other software companies have their download page accessible in 2 clicks.

    3 votes

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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include the Article Number in the KCS name

    Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

    3 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Filing an EA Tech Support case for a specific site

    Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.

    3 votes

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

    When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so customers can expand the pop-up screen and see where to upload the MSF file or make the pop screen larger.

    3 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Admin action distributed to multiple admins

    My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user calls technical support and a case is opened for an admin to add them as a user, it would be great if that was shared across the admins and not specific to one admin, as that admin may not be available.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add hyperlink to "case link" on emails on TS cases.

    When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct the customer to the case page of the customer portal.

    3 votes

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Provide more information in Customer quotes for services and related expenses

    The quotes provided for T&L related to onsite services are too generic. It is difficult to tell the difference among a set of quotes which leads to confusion when matching POs against them. It would also be helpful to have more information on the quote to justify the PO.

    3 votes

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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a space between the first name and last name in the description of migrated cases

    In migrated cases, the description appears as:
    Note: This case has been opened by the following person - KennethBarber

    There should be a space between the first name and the last name.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Easy access to quotes.

    I have to submit POs before I can download the quote shown in the window. Can this be more intuitive?

    3 votes

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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quickly add fellow admins for many, many sites

    I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Consistent version naming of PI programs

    PI Interfaces, PI Connectors, and other PI programs that are infrequently updated (e.g. PI Interface Configuration Utility, PI Diagnostics, Machine Signature File Generator) currently use the #.#.#.# version naming convention, while the other PI programs are named after the year, release number, and service pack number (e.g. 2017 R2 SP1).

    My suggestion is to reserve the #.#.#.# format for internal use and only expose the customer to the "year R# SP#" format, which is easier to read, recite, and remember compared to the #.#.#.# format.

    3 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow anyone to download non server software

    Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid for a server. For example, Microsoft allows anyone to download the SSMS for their SQL server, because it's useless unless you've bought the server.

    2 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
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