myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

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  1. Contact Amazon to improve CloudFront's security, which will secure myOSIsoft downloads

    OSIsoft's products are hosted on CloudFront, which currently scores a B out of a maximum of A+ on the Qualys SSL Server Test (https://www.ssllabs.com/ssltest/analyze.html?d=d3ge87uu8tftqp.cloudfront.net) due to still supporting TLS 1.0 and TLS 1.1.

    OSIsoft customers that are using very old browsers (which they shouldn't) are at risk of a man-in-the-middle attack, where the attacker can serve the customer a malicious install kit, get the install kit for free, etc.

    In addition, other changes can be made to make the downloads not only more secure, but also faster. Please contact Amazon to make the changes listed below. The concerns…

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow user to export user configurations from My Teams page to a file

    As an Admin User, I would like to be able to export a list of all users under the My Teams section of the Customer Portal with information including the user's name, e-mail address, profile, active status, and the sites with which they are associated so that I can better administer my organization's myOSIsoft user base.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make Product Release notes public so IT can see what's changed before installation

    "Make product release notes public so that when IT Dept is assessing whether to install updates we can see what has changed. Now I have to chase other parties to get them to login and then send me release notes to review."

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. "My NOC Cases" should show any NOC cases at sites for which I am a NOC Contact

    As a user who is a NOC Contact, under "My NOC Cases" I would like to see NOC cases for any site for which I am a NOC Contact regardless of whether I am specified as the primary contact on the case. This is so that I can keep track of any NOC cases only at the sites for which I am a NOC Contact (not at sites with which I am associated but am not a NOC Contact) to ensure they are being handled.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow all NOC contacts to receive all updates for NOC cases at their site

    As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Currently I have to look on the Portal to see whether a specific contact has been assigned.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Drop support for TLS 1.1 and weak cipher suites on feedback.osisoft.com

    This feedback website currently scores a B out of a maximum of A+ from Qualys's SSL Server Test:
    https://www.ssllabs.com/ssltest/analyze.html?d=feedback.osisoft.com

    Please drop support for TLS 1.1 and the weak cipher suites for TLS 1.2 to improve the security of the feedback website and bring the score up to A+.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. PI Square Annual leader board

    Create an Annual Leaderboard in PI Square.

    1 vote
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  8. Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  10. custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Report of training who took what training in my organization (Training metrics)

    My customers would like to see who took the online or classroom training from OSIsoft within thier organization. It will help track the training status and requirements.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, irregular part-time), then the tech support engineer might not even be in a similar time zone as the customer. The initial response from OSIsoft will be fast, but subsequent communications will be delayed and difficult, and remote sessions would be cumbersome to schedule. In many cases, the case is not urgent and a smoother overall experience is worth…

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Disable "Generate License" button for PI Infrastructure for EA package Data Archive

    As a customer, I would like to know when I am attempting to generate a license against a server that is not valid for license generation. PI Infrastructure for EA package is meant to provide software to the EA and not to instantiate an individual server, but currently license generation against it appears to be valid because the License Generation button is active.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. Submit osisoft.com for HSTS preloading

    Please submit osisoft.com for HSTS preloading to ensure that all users using modern web browsers are forced to use HTTPS to access OSIsoft's websites, even if it is their first time visiting.
    https://hstspreload.org/?domain=osisoft.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. OSISoft Web site Improvements

    The new OSISoft website has improved but some old features are not migrated properly. The drop down for selecting a site is not sorted on site name and hence is very difficult to find the server. Am talking from our experience where we have hundreds of sites n the company. Search feature on partial site name does not work

    Site is not supported on all Browsers, being international company they should have tested and provided on all browsers not just Crome.

    The documentation of products should not be hidden under each sites. Its should be common so that it easy…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Drop support for TLS 1.0 and TLS 1.1 on ftp.osisoft.com

    OSIsoft's FTP website is lagging behind somewhat in terms of security. This website should be especially secure, since both the customer (who uploads files) and OSIsoft (who receives files) are at risk. Please drop support for TLS 1.0, TLS 1.1, and weak cipher suites for TLS 1.2.

    The security weaknesses are exposed by Qualys's SSL Server Test, which scores ftp.osisoft.com with a B out of a maximum of A+.
    https://www.ssllabs.com/ssltest/analyze.html?d=ftp.osisoft.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Merge the login experiences of the FTP website and OSIsoft's other websites

    If you log into one of OSIsoft's websites, your login session will be good for most of OSIsoft's other websites. The FTP website (https://ftp.osisoft.com) is not one of them. A login session from the FTP website will not count towards other OSIsoft websites and vice versa. Also, during login, the FTP website accepts only the username of the OSIsoft account, while every other OSIsoft website accepts only the email address.

    Please give us the single sign-on experience on the FTP website and allow the both the email address and the username as options to specify the account to…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. link to "myOsiSoft" and feedback page

    The link to "myOsiSoft" site, on support page its not obvious or easy to find/remember.

    The same with the Feedback page link.
    Had to heard from someone else that the page exists and search a lot to find the link.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. 当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Install kits should extract only what they will install

    Currently, all install kits other than the PI Server install kit follow these steps in the order shown:
    1. Extract everything
    2. Check what needs to be installed
    3. Display a window asking the user to acknowledge what will be installed
    4. Install only what needs to be installed

    This approach wastes disk space, helps wear down the disk, and adds to the extraction time.

    Please consider making install kits do the following instead:
    1. Check what needs to be installed
    2. Display a window asking the user to acknowledge what will be installed
    3. Extract only what will be…

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
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