myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

How can we improve myOSIsoft?

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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    112 votes
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    RESEARCHING / EVALUATING  ·  17 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Resize columns

    Some fileds have more characters than shown on the portal. It would be good if that could resize automatically or at least give the user a way to manually adapt the size

    57 votes
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    RESEARCHING / EVALUATING  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show me a feed of recent alerts and releases

    Each month I have to show that there aren’t any alerts or releases that affect our products. Can you show me a list of recent alerts or releases or patches?

    48 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Permit hiding deactivated users

    As an Admin User, I would like to the ability to filter the users on the My Team page to not display Deactivated users unless I explicitly select to show them. Otherwise my list of users will become hard to manage, and currently the only workaround is to click the Active column header to sort by Active status.

    46 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. My Feed on the Customer Portal Home Page does not show enough characters in the title of items

    As a Customer Portal User I need to be able to see more of the title of the alerts and other items subscribed to in my Feed to be able to easily discern the importance or relevance of the listing.

    32 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Broken links from PI Square to be corrected

    In PI Square there are lot of techsupport links to knowledgebase, downloads and other articles. A proper redirection to be applied for those to sustain the hyperlinks

    22 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    19 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Google searches that include OSIsoft KBs fail to route to the document

    OSIsoft KB articles are not routing to the destination documents with the myOSIsoft revamp. Will add KBs as I encounter them.

    https://techsupport.osisoft.com/Troubleshooting/KB/KB00380

    8 votes
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    RESEARCHING / EVALUATING  ·  3 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add spaces to the page counter at the bottom of the products page

    The page counter at the bottom of the products page says "Page1of2". This should be "Page 1 of 2". All of the other web pages in the Customer Portal contain the spaces.

    6 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility

    4 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. can I please have consistent unambiguous date formats?

    On my portal home page, even though my browser is configured for Australian English (dd/mm/yyyy), I have TWO DIFFERENT DATE FORMATS neither of which are correct - please see attached screen snip.

    Can we PLEASE have a consistent and unambiguous date format
    dd-Mmm-yyyy as in 7-May-2019

    Finally, 24 hour time also takes less characters and removes ambiguity

    3 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Site Name to be searchable on the Products page

    For customers who have many sites, it is cumbersome to find the site they want on the Products Page. It would be nice if the "Select Site Name" dropdown list itself were searchable for any text in a site name and/or if, when "All Sites" is selected, the Product search bar could be used to return results based on the value in the "Site Name" field.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change "CaseDetail" to "Case Detail" in the title of case pages

    When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail".

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow My Team sorting by last name

    Currently, sorting the Name column of My Team sorts by first name. Sorting by last name would be more helpful.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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