Please restore all old Knowledge Base articles in the new CMS.
There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started.
I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.17 votes
We are still in the process of updating and migrating valid KB articles into the Customer Portal and apologize for any inconvenience trying to find them. If there is a particular KB or procedure you are having difficulty finding, please do not hesitate to contact our Tech Support staff.
The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disappointed and confused.1 vote
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