asanzacedo
My feedback
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14 votes2 comments · Customer Portal & PI Square » Customer Portal Overall · Flag idea as inappropriate… · Admin →
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23 votes1 comment · Customer Portal & PI Square » Customer Portal Overall · Flag idea as inappropriate… · Admin →
Would like to better understand the types of situations in which someone would want to create a NOC case.
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Sometimes we notice an alert in some of our interfaces that is not yet created in the customer portal but we do not have possibility to indicate it is a NOC case
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4 votesPLANNED · 2 comments · Customer Portal & PI Square » General · Flag idea as inappropriate… · Admin →
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7 votes1 comment · Customer Portal & PI Square » Customer Portal Overall · Flag idea as inappropriate… · Admin →
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12 votes
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11 votes
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21 votes
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15 votes
In my case, current process makes it difficult to resolve alerts as we have to wait till NOC engineer is on his shift. This is quite relevant in alerts with data loss
An alert should be handled by any engineer on a NOC shift to avoid delays on responses and improve quality service (less downtimes)